Our first priority is always you. If you're not satisfied, have a problem with your order, a return, or if there is anything we can do to make you confident with your purchases, please contact us. The quickest way to reach us is through email: info@zenysinspirations.com or by using the form in the "Contact" section. We do our very best to reply as quickly as possible, usually within 48 hours. Please include your name and address, or your customer ID or order number in your email.

DELIVERY & RETURNS POLICY (FAQs)

What Are My Delivery Options?


We are currently offering Free UK delivery on orders over £40. We deliver with Royal Mail and DPD Local. Our couriers always aim to deliver within the specified timeframe but we cannot be 100% this will happen. Therefore, we are not held responsible if our postage partners are delayed by their own business demands – but don’t worry too much, because 98% of our orders arrive on time or earlier. Standard UK Delivery Tracked Using our Standard UK Delivery, your order should be with you within 2-3 working days (excludes weekends and public/bank holidays). Prices vary according to products. Express UK Delivery Tracked Place your order before 1pm (GMT) Monday - Friday and receive your parcel the following working day. Orders placed after 1pm will be despatched the very next working day (excludes public/bank holidays). Prices vary according to products. We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland. International Delivery Tracked We offer a worldwide delivery service. The exact delivery time will vary from country to country and may be less than the quoted 3 -15 working days (special delivery). Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time. To help combat credit card fraud, we would normally require the delivery address to be in the same country as the cardholder’s billing address. This rule, however, is not ‘set in stone’ as we will do our best to accommodate any reasonable delivery request. Prices vary according to products. To track your order, please refer to the tracking link that will be sent to you on your despatch e-mail. We will take all reasonable care to deliver to the address given.




When Will My Order Arrive?


Delivery times will vary depending on your selected shipping method. If you are unsure, please check your order confirmation email as it will contain all the information you need. If you did not receive an e-mail confirming your order, please check your spam folder as it may have been intercepted. If in doubt, please just drop us an e-mail. UK Delivery Most deliveries usually arrive within 1-2 working days (Express) or 2-3 working days (Standard) after despatch; however, we cannot investigate a potentially missing delivery until 7 working days after the scheduled delivery window. If you have neither received your order nor a ‘Failed Delivery’ card from Royal Mail or DPD in that timeframe, we suggest you check with neighbours (if appropriate) and contact your local sorting office, to see if they are holding your parcel before contacting us. To find your local sorting office number, call Royal Mail on 08457 740 740 or consult your local phone directory. International Delivery European Airmail parcels usually arrive within 5-10 working days, however please wait until 12 working days after the scheduled delivery window has passed before contacting us. Non-European Airmail parcels usually arrive within 10-15 working days but please allow 17 working days after the scheduled delivery window has passed before contacting us. Despite best intentions and endeavours, sometimes orders do get delayed en route to their destination. NB: At times of high volumes in the postal system (i.e. Christmas), these estimated delivery times are likely to stretch, sometimes considerably and particularly for international deliveries. Please bear this in mind when placing your order during these busy periods.




How Do I Cancel My Order?


We all make mistakes, don't worry. Just get in touch with us by 10 PM (GMT). We strive to despatch orders as quickly as possible, so your clock’s ticking! Mind you, if it does get despatched, you can send it back for a refund (please refer to our Withdrawal By You and Delivery Policy for more information). Please notify us as soon as possible via e-mail. To ensure prompt resolution, kindly provide the order number and keep the box, packing materials and the damaged items for inspection. Please note that packages are not to be sent to our registered office. We will generate a shipping address for you to send the item back. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning items to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Items that cannot be exchanged or refunded for change of mind include: gift cards, personalised/custom products, books and digital prints.




Important Bits To Know...


  • Please note that we cannot accept returns in person or mailed to us at our registered office address. We will generate a shipping address for you to send the item back.
  • Gift wrapping service is currently unavailable.
  • Shipping fees are non-refundable for undelivered shipments, rejected/refused shipments, order cancellations, or returns/exchanges.
These terms do not affect your statutory rights.




What Happens If My Product Is Faulty/Damaged?


We do our best to ensure that products and packaging reach their destination in excellent condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge as appropriate. Please contact us by e-mail to inform us of your wish to return the product, as it is always helpful to understand the nature of any problem before the item is returned. Once we have inspected the returned item and are satisfied that it is damaged or defective, we will replace your orginial product, within 10 working days. Items damaged due to customer abuse or negligence will not be accepted. We only accept returns for items purchased via www.zenysinspirations.com. To return or exchange an item purchased at a retail store, please visit the store where the purchase was made.




How Do I Contact Zenys Inspirations?


You can contact us via e-mail, our social media pages or the Contact Form.




Can I Order On Social Media?


Absolutely yes, please make sure you have details of the product(s) you require beforehand and our team will be happy to help you. Orders placed via Social Media will be processed with PayPal and an e-mail confirmation will be sent accordingly.




Can I Change My Delivery Address After My Order Has Been Despatched?


Unfortunately no. Once an order has been despatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card or send a notification via email. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.





PAYMENT METHOD

We accept all major credit cards via Stripe and PayPal. All items are priced in GBP.

ZENYS INSPIRATIONS

Our Story

Blog

 

Store

Press Hub

Contact Us

HOW CAN WE HELP?

Delivery & Returns (FAQs)

Privacy Policy

Terms of Use

Wholesale Inquiries

FOLLOW US

 

Etsy 

Jamii

Redbubble 

© 2020 by Zenys Inspirations Ltd. All rights reserved.

Zenys Inspirations